Fabric Ordering and Delivery Information

Fabric - Ordering & Delivery Information
  1. Ways to Order
    • Online
    • By Phone
    • In the Shop
  2. Final Stock Check
  3. Delivery
  4. Cancellations & Refunds
  5. Important Notes

Full Terms & Conditions

We offer a very competitive single charge shipping rate starting at £7.99. You may order many metres of fabric for this one charge*.

Ways to Order

Online

Fabric is availabe to order online. You may order samples as well as full metres.

We make a small charge for fabric samples but postage is free and we wil refund the cost of up to 3 samples when you order 3 or more metres of fabric.

By phone

Please identify the product(s) you are interested in and then call the shop on 01202 479695. We will discuss your requirements, perform a final stock check and take your order and payment.

In the Shop

Our address is 34 Bargates, Christchurch, Dorset BH23 1QL Tel: 01202 479695 email:contactus@thomasandlucia.co.uk. Please see out Contact page for a map and opening times

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Final Stock Check

Why is a final stock check required?

To offer maximum availability some fabric is shipped from the manufacturer so we need to check that it is in stock. We check availability and then organise a direct shipment to you.

What happens if the fabric is out of stock?

In the rare event that the fabric is out of stock we will contact you within 24 hours at which point you will be informed when it will be delivered.

You will be given the choice of waiting or cancelling the order and receiving a full refund.

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Delivery

Time to deliver

Online & Phone orders will be delivered either by normal post, in the case of samples, or next day courier (Mon-Fri) for 1 or more metres. Note that this is a next day delivery service following order processing and dispatch which make take 5-10 days.

Orders taken at the weekend will be processed the following Monday.

 

NOTE:

This is not a guaranteed service however our aim is to deliver your order as soon as possible. If you wish delivery to be on a specific day please contact the shop on 01202 479695 and let us know and we will do our best to accommodate you.

Cost of delivery

The cost of delivery will be shown when you checkout and will vary depending on the product(s) you have selected and where you live. *However you can order many products for a single delivery charge within reasonable limits.

'Reasonable' means that for very large orders of 30m or more we reserve the right to make an additional carriage charge.

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Cancellations & Refunds

Cancelling the Order

You may cancel your order if:

  1. We contact you and inform you that there will be a delay in fulfilling your order and you do not wish to wait.
  2. For Online Orders you MUST contact us before 2:00 pm on the day of ordering. Please call the shop on 01202 479695.

NOTE:

After this time your order shipment will have been booked and may well have been cut, packed and shipped and therefore it cannot be cancelled or refunded.

Refunds

Cut fabric orders are Special Orders and are not returnable as defined under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We highly recommend that you order a sample before committing to purchase larger amounts (samples are available for most fabrics).

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Important Notes

Fabric Consistency

Fabric colour, texture and weave will vary and is often characteristic of the design and as such adds to the appeal.

Thomas & Lucia and its suppliers cannot be held responsible for such natural or intended differences.

Image Reproduction

The images and information shown on our website are provided to help you make an informed choice.

Every effort is made to ensure that the information provided is correct. Thomas & Lucia and its suppliers cannot be held responsible for accidental errors or omissions. Changes may occur without notice.

Thomas and Lucia have no control over the image reproduction of your viewing device and therefore take no responsibilty for any decisions you may make made based on colour, texture, pattern size and other factors derived from the images.

Please read the description for information about widths and pattern repeats as the images are not same size.

We highly recommend you order a sample before purchasing larger amounts.

Copyright

All images are copyright of Thomas & Lucia 2012-14 and cannot be copied or used without permission.

They are visibly and digitally watermarked. Their use is actively monitored and tracked.

 

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