Same day despatch for orders placed before 3:00pm Mon-Fri (excluding Bank Holidays).
Orders placed after 3:00pm will be dispatched the next working day. Orders placed after 3:00pm on Friday and over the weekend will be shipped the following Monday or Tuesday if following a Bank Holiday.
Any order with at least a 1 Litre can of Chalk Paint™, 2.5L can of Annie Sloan Wall Paint or Annie Sloan Wax are delivered Next Working Day as standard and you can order as much as you like for one flat charge.
Other items are mostly sent via RoyalMail 48. More expensive items may be sent via RoyalMail 48 Recorded and will require a signature on delivery. Larger or heavier items maybe dispatched by Parcelforce 48. Either way you may opt at checkout to upgrade the delivery service to Parcelforce 24.
We can also deliver using timed or Saturday/Sunday delivery services. Please phone 01202 479695 to enquire about prices and to book a timed or Saturday/Sunday delivery.
When you shop with us, you can choose to check out using either PayPal or SagePay, both of which are established leaders in the field of secure transaction processing.
PayPal
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
SagePay
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
