Privacy Policy

Thomas & Lucia does not share or sell your information. We comply with the Data Protection Act, 1998 and the General Data Protection Regulation (GDPR) of 2018.

Data We Collect About You

We only collect and store your information so we may process orders placed by you on our website and, if you opt-in, to send you emails about news and offers at Thomas & Lucia. The information we collect includes your name, company name, billing and delivery addresses, email and contact phone number. We use the data to:

  • process and authorise the payment,
  • process and ship your order,
  • generate receipts, invoices and dispatch notes,
  • provide you with updates on the progress of your order,
  • contact you in the event that there are any issues that may affect the processing of your order,
  • and, where you have chosen to opt-in, keep you up-to-date with newsletters and offers solely from Thomas & Lucia. You may opt-out at anytime by logging into your account and updating your permissions.

You may, at any time, request a copy of the personal data that Thomas & Lucia holds about you by making a formal request.

You also have the right to request that we delete any personal data we hold about you that is not required by law by also making a formal request.

Secure Payments & Cookies Policy

All payments are collected and processed by Sagepay, the largest independent online Payment Service Provider in the country.

THOMAS & LUCIA's policies, procedures, and technical systems that store, process and/or transmit cardholder data are compliant with the PCI DSS.

We never store card details.

We never pass on your personal details to anybody.


Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

  • Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.
  • Google Maps. [Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.